AI Agent
Program with an LLM that makes decisions and executes actions — search, write, call APIs — to fulfill a goal.
An AI agent is a program where an LLM doesn't just answer questions: it decides what to do, calls external tools (APIs, databases, browsers), evaluates the result, and decides the next step. The difference from a traditional chatbot is autonomy: given a high-level goal ("book three cheap flights to Buenos Aires"), the agent breaks down the problem and executes. In companies they're used to automate complex tasks: processing invoices, triaging tickets, researching prospects. Spiralway builds specific agents for concrete client flows, not generic chatbots.